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Please take a second to provide us feedback about your journey. %URL-PASSENGER-SURVEY%


DRIVER


  • Did your driver introduce himself to you? 

  • Was your driver on time?

  • 1-10 how professional was your driver?

  • In regards to the driver, was he dressed appropriately in the company logo shirt?

  • Was your driver, friendly and courteous?

  • The level of communication ( texts..emails..) with your driver regarding your order was clear and important to you? 

  • Did the driver load your bags to the vehicle?

  • 1-10 how would you rate the communication with your driver?


SAFETY

  • Did you feel safe with your driver?

VEHICLE


  • Was the vehicle you were transported in clean (in/out)?


ORDER PROCESSING EXPERIENCE


  • Did the customer service representative seem friendly and genuinely helpful when calling in to get info and to place an order?

  • Placing your order online/over the phone was fast and easy?

OVERALL EXPERIENCE


  • How did you find us =  Google, Yelp, friend referral.. etc

  • Value: 1-10, how would you rate the cost value of your ride?


ADDITIONAL COMMENTS








Thank You! Your Americar Driver, %DRIVER-FIRST%